TERMS OF SERVICE

 

Ready-to-wear jewellery

All jewellery prices are subject to change without notice, and all prices are final and non-negotiable. For any manufacturing defects, allow us to inspect, since limited stock collection, we might not be able to replace it with the same piece of jewellery due to limited collection stock.

Ready-to-wear jewellery is non-refundable, but an exchange is accepted within 7 days of the purchase date. Ready-to-wear items can be exchanged if the jewellery is in its original and unused condition. The client is responsible for returning the item and for all associated shipping and insurance costs. Any difference in cost must be settled during the exchange.

Bespoke Jewellery

When a buyer has confirmed a custom order verbally or in writing. There is no exchange or refund on customised jewellery. The customer should inspect the jewellery carefully when received to acknowledge the state and condition of the piece. The Society HK retains ownership of all design work and for marketing material purposes.

Custom-designed jewellery It is important to note that custom-made pieces are created to your specifications and, as such, are not refundable and not exchangeable. We require a 50% deposit to commence work.

Repurposing Jewellery

Assessment Process

  1. All jewellery submitted for repurposing by The Society must undergo an assessment by our designated workshop to determine the quality and suitability for repurposing. This includes verifying if the gemstones are free of cracks and if the metal is of 18K gold quality, as The Society only repurposes jewellery comprising precious gemstones and metals.

  2. The initial handover does not guarantee acceptance for repurposing. The client is responsible for acknowledging the possibility of rejection if the item fails to meet our criteria for precious gemstones and metals.

  3. Following a successful assessment, the workshop will officially accept the jewellery piece for repurposing, allowing the order process to commence. Should a piece be deemed unsuitable due to its composition, it will be rejected, and the client will be notified accordingly.

Order Process and Payment

  1. After the piece of jewellery is assessed, a final quote will be provided. 

  2. The total price for the repurposing service must be paid when placing the order.

  3. Once The Society has accepted an order, the client cannot cancel or change the purchase. We commit to clear communication to ensure our clients comprehensively understand the repurposing process and outcomes.

Alterations and Modifications

  1. The Society strives to provide clients with a clear understanding and preview of how alterations to existing jewellery pieces will appear upon completion. However, once an alteration project is commissioned, reverting changes will incur additional costs to the owner.

  2. Clients are advised to consider any sentimental value attached to their jewellery items. If there is a significant sentimental attachment, we recommend careful deliberation before agreeing to alterations. It is crucial to be certain of your approval of the proposed outcomes prior to the commencement of any work.

General Provisions

  • These terms and conditions are intended to be legally binding. By submitting jewellery for assessment and repurposing, clients agree to abide by these terms.

  • The Society reserves the right to modify these terms and conditions at any time. It is the client's responsibility to remain informed of any changes.

Client Agreement

To commence the repurposing process, clients must sign a ''Take-In Form'', which signifies agreement to these terms and establishes a legally binding commitment.

By signing this form, clients acknowledge their understanding and acceptance of The Society's terms and affirm their active role in the repurposing process. This includes their commitment to the assessment criteria, payment obligations, and stipulations regarding alterations and cancellations.

We thank you for entrusting The Society with your cherished items and assure you of our highest commitment to quality and client satisfaction.

Warranty & repair

The Society HK offers a 3-month warranty. The 3-month warranty does not extend to damage caused by excessively rough or inappropriate use/treatment of purchased items. The warranty is voided if a jewellery piece is altered by another jeweller. The jewellery must be returned to The Society HK for inspection to assess if the issue is a manufacturing fault or caused by damage. For repairs, clients will receive a quote for the jewellery repair, which the client will agree to prior to The Society HK commencing any repairs. In the event of any disputes, the decision of The Society HK shall be final. We do not repair jewellery that is not purchased through The Society HK.

Gift certificate

The gift certificate is valid for 1 year from the date of purchase and has no refund. The custom jewellery is not refundable and not exchangeable. If the value of the custom jewellery exceeds the gift certificate, the customer will be required to pay the difference.

If the value of the custom jewellery is less than the gift certificate, the customer will not receive a reimbursement for the difference. The gift certificate cannot be redeemed for cash.

Care

All diamond and gemstone jewellery should be treated preciously. Gold and platinum are soft metals and can be damaged by knocks and blows and should be considered delicate and fragile. We remind the customer to keep the jewellery in good condition, especially pieces worn on hands and wrists, which naturally will be bumped into surfaces. Use liquid and a soft brush to clean. Even though jewellery is made to be worn, a few things you should keep in mind on how to care for your jewellery so that it will stay in good condition for years to come.

First and foremost, be aware of how you wear your jewellery. If you’re constantly putting strain on it or wearing it in abrasive environments, it will inevitably break down faster. Be mindful of how you treat your jewellery and try to handle it with care.

Take off your jewellery before you perform any sports.

Gently clean your jewellery with a soft, clean cloth to maximize its shine.

Store your jewellery properly when you’re not wearing it. This means keeping it away from sunlight and heat, which can cause metals to tarnish, and avoiding moisture, which can cause gems to lose their lustre. Invest in a quality jewellery box or pouch to keep your pieces safe and sound.

Have your jewellery regularly cleaned and serviced

Keep it dry: Getting jewellery wet is always bad. It can lead to cracks, a lack of shine and water stains. Keep it away from chemicals: This might seem obvious, but you can find harmful chemicals in lotions, perfumes and hairspray. Keep your jewellery away from these products.

Put it on last: To avoid chemicals, put your jewellery on last and take it off first.

Resize

Resize of rings upon purchase, we will provide one complimentary resize for rings that have been designed and crafted by The Society HK and must be done within one year of purchase.

We do not resize jewellery that is not purchased through The Society HK.